We are committed to providing a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards
Our complaints procedure
If you have a complaint, contact us with the details in writing please. In the first instance you will hopefully have discussed your complaint with the fee earner handling your matter and then Miss Williams, the Senior Partner of this firm. If Miss Williams is the fee earner then you should raise your complaint with Mrs Naomi Yeshua, a partner of this firm. Where the procedure below then refers to Miss Williams it will be Mrs Yeshua who will deal with your complaint
What happens next?
- We have a procedure in place which details how we handle complaints and this is available upon request.
- We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman
- If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. You can contact them by telephone on 0300 555 0333 or by email to www.legalombudsman.org.uk. Their address is Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
- You will need to bring a complaint to the Legal Ombudsman within one year from the date of the act or omission being complained about or one year from the date when you should have realised that there was a cause for complaint. The Legal Ombudsman has the discretion to extend the one year time limit for specific clients if, on the evidence, it is fair and reasonable to do so.
- The Solicitors’ Regulation Authority can help you, if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns wit http://www.sra.org.uk/consumers/problems/report-solicitor.page
Williams & Co. is authorised and regulated by the Solicitor’s Regulation Authority
SRA No. 644570
